Return Policy for Dealbina

(Effective Date: January 7, 2025)

At Dealbina, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product. This Return Policy outlines the terms and conditions under which returns and exchanges are accepted.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 14 days of receiving the product.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.
  • Items purchased on sale or marked as final sale are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products.
  • Gift cards.
  • Items purchased during clearance or special promotional sales.
  • Custom or personalized items.

3. How to Initiate a Return

If you wish to return an eligible product, please follow these steps:

  1. Contact us at info@shopbinaa.com or call (978) 425-5370 to initiate a return request.
  2. Provide your order number and details about the item(s) you wish to return.
  3. Our team will review your request and provide you with a return authorization number (RAN).
  4. Ship the item back to us at:
    Dealbina Returns
    32 Harvard Rd, Shirley, Massachusetts
    Please include the return authorization number with your package.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
  • For defective or incorrect items, Dealbina will provide a prepaid shipping label.

5. Refunds

Refunds will be processed once the returned item is received and inspected.

  • Refunds will be issued to the original payment method used during purchase.
  • Please allow 5-7 business days for the refund to appear in your account after processing.
  • Shipping fees are non-refundable unless the return is due to a Dealbina error or defective product.

6. Exchanges

If you wish to exchange an item for a different size, color, or product:

  1. Follow the return process outlined above.
  2. Indicate that you would like an exchange in your return request.
  3. Once we receive the returned item, we will process the exchange and ship the replacement to you.

Note: Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at info@shopbinaa.com with photos of the damaged product.
  • We will assess the issue and provide a replacement or refund as appropriate.

8. Late or Missing Refunds

If you haven’t received your refund after the stated time:

  1. Check with your bank or credit card provider, as processing times can vary.
  2. Contact us at info@shopbinaa.com for further assistance.

9. Changes to This Policy

Dealbina reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page with the effective date.

10. Contact Us

For any questions or concerns regarding returns, please reach out to us:

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:

  • Email: info@dealbina.com
  • Phone: (561) 848-4683
  • Address: 1801 Hiltonia Cir, West Palm Beach, Florida, 33405

Effective Date: November 23, 2024